This policy explains how cancellations and refunds work for EDM Tix memberships, sold by WGNY LLC (“we”, “us”) through Whop. It is part of our Terms of Service.
You can cancel at any time in your Whop account. You don’t need to email or call us. Cancelling stops future charges. It takes effect at the end of your current billing period, and you keep access to the community until then.
Because members get immediate access to our alerts, guides, and community, all payments are final and non-refundable once a billing period has started. This includes partial periods, unused time after cancelling, and renewals you forgot to cancel.
We’ll refund you if:
We may also issue a refund or credit in other cases at our discretion. A refund in one case doesn’t create a right to a refund in another.
You can request a refund through Whop, email hi@edmflips.com from the email address on your Whop account, or contact support in our Discord. Include your Whop username and the date and amount of the charge. Approved refunds go back to your original payment method through Whop. Your bank or card issuer controls how long it takes to appear, usually 5 to 10 business days.
Please contact us before disputing a charge with your bank. If you open a dispute instead, we may suspend your access while it’s reviewed.
Refunds are not available because your ticket purchases or resales lost money, a drop sold out, or an event was cancelled or changed. As our Terms explain, we provide information and education only and don’t guarantee any results.
We may update this policy. The date at the top shows when it was last updated, and changes apply to payments made after that date.
Questions: hi@edmflips.com.